Patient Satisfaction
With a 99.9% Satisfaction Rate
At CBC, we understand that discussing debts can be a sensitive and stressful experience, especially when it involves medical bills. That’s why we’re proud to have achieved a 99.9% satisfaction rate among the patients we interact with. Our commitment to empathy, respect, and clear communication is at the heart of everything we do.
We approach every conversation with the understanding that each patient’s situation is unique. Our trained professionals are not just focused on recovering revenue—they’re dedicated to providing support, answering questions, and finding solutions that work for both patients and healthcare providers. This patient-centered approach fosters trust and ensures that financial discussions are handled with care and dignity.
When you partner with CBC, you can be confident that your patients will receive the highest level of service, leading to positive outcomes and strengthened relationships. We don’t just manage debts—we help people navigate their financial responsibilities with confidence and compassion.
Satisfaction is Related to Compliance
Last year CBC talked to over 1.2 million patients, with more than 20,000 hours of recorded talk time with patients, and received less than .1% complaints. That’s 99.9% patient satisfaction.
- 100% HIPAA, HITECH, GLB, FDCPA, TCPA, SSAE/SOC2 compliance.
- Our software automatically adjusts to regulatory changes for each region, so there’s no need to dedicate resources to compliance changes.

2016 Highway 75 Suite 6 Blountville, TN 37617
P: 423.354.0035 F: 423.354.0240 TF: 800.580.0035