About Us
Our Mission
To be a company of unyielding standards and integrity. To provide honest and ethical conduct in each action we engage in, and each transaction we make. We pledge to represent you in the highest fashion, while providing a competitive and professional service.
Expertise Matters
- Thousands of clients in 26 states
- Leadership Expertise: Marc Carter (44 years) and Joey Nichols (25 years)
- Admin staff averages 20 years with the company, collection agents average 7 years
- 2 million patient calls annually
- 20,000+ hours per year of recorded talk time with patients
- Fully HIPAA, HITECH, GLB, FDCPA, TCPA, SSAE/SOC2 compliant
- Longstanding partnerships: Most clients have worked with CBC for at least 20 years
Our Story
CBC’s origins date back to 1942, when Credit Bureau Collections was a local credit reporting and collection agency. CBC is the result of a consolidation of five collection agencies from Bristol, Kingsport, and Johnson City in upper east Tennessee.
Since 2003, CBC has been led by partners Marc Carter and Joey Nichols. CBC has built a reputation for integrity, with 100% client satisfaction rates and unrivaled revenue management customization technology for improved contact rates that deliver better returns.
By partnering with CBC, you are assured of committed and focused management, the capacity and operational expertise to support high volumes of account placements, and financial results that will add important contributions to the bottom line. We do this while treating every patient with the respect and professionalism they expect and deserve, without generating complaints.
2016 Highway 75 Suite 6 Blountville, TN 37617
P: 423.354.0035 F: 423.354.0240 TF: 800.580.0035