Our Promise
At CBC, we understand that effective communication is crucial to the debt collection process. We are committed to bridging the communication gap that often exists between creditors and debtors. Our promise is to engage in respectful, transparent, and empathetic dialogue, ensuring that all parties are fully informed and supported throughout the collection process.
We pledge to:
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Prioritize Clarity: We will ensure that all communications are clear, concise, and free of jargon, so that everyone understands their rights, responsibilities, and options.
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Maintain Respect: We will treat every individual with dignity and respect, fostering a cooperative environment where solutions can be found.
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Promote Transparency: We are dedicated to being open and honest in all our interactions, providing accurate information and realistic expectations.
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Encourage Dialogue: We will actively listen to concerns and questions, working together to resolve issues in a manner that is fair and equitable for all parties involved.
There is a pervasive issue that many organizations face when working with debt collection agencies: the alarming communication gap that often exists between clients and their chosen agency. In the traditional debt collection model, communication between debt collectors and consumers is often minimal and impersonal.
At CBC, we recognize these challenges and have developed a client-centric approach to account placement that addresses these issues and more. Here’s how:
Transparent Communication: We prioritize transparency and provide regular, comprehensive updates on the debt collection process and progress, challenges, any specific technological needs you have.
Strategic Guidance: Our team of experts offers tailored strategic insights and recommendations to help clients assess the viability and potential returns on their collections.
Customized Reporting: We offer customized reports tailored to clients’ specific needs and preferences, enabling them to evaluate performance accurately and make informed decisions.
Collaborative Approach: We foster collaborative dialogue with our clients, actively seeking their input, feedback, and guidance to continuously improve our services.
Alignment with Client Objectives: We take the time to understand our clients’ needs and objectives, and long-term goals, ensuring alignment and satisfaction. Understanding the things that will help us get you the best return on your investment is what CBC is all about.
Resource Optimization: We identify and address any resource gaps, ensuring that we have the necessary tools, expertise, and support to effectively manage clients’ collections.
2016 Highway 75 Suite 6 Blountville, TN 37617
P: 423.354.0035 F: 423.354.0240 TF: 800.580.0035